• Duration - 4 Months

The International Air Transport Association (IATA), is the world organization of scheduled airlines, founded in 1945, to help meet the problems anticipated in the expansion of civil air services after the second world war. The IATA Diploma, has become a hallmark in the Travel industry and guarantees excellent standards in training, gaining worldwide recognition and acceptance as a high quality product. It is important for anyone wishing to upgrade his / her professional competence or start a career in the Travel/Aviation industry. This course will build necessary knowledge about how airlines and airports operate in relation to the provision of passenger services. You will also learn about passenger and baggage check-in & boarding procedures, including passengers with special needs, interpret the respective regulatory requirements related to passenger and baggage transport, understand how computer reservations and departure control systems operate to ensure safe and secure passenger & baggage transport. You will learn the key principles and concepts to provide superior customer service in a demanding customer facing environment.

Who can enroll ?

  • Airline passenger service staff
  • Ground Handling Agent's passenger services staff
  • Airport operator's staff providing passenger services
  • Civil Aviation Authorities’ staff providing passenger services
  • Anyone wishing to start a career as a Passenger Service Agent

Basic Qualification:

  • Successfully completed Secondary school or equivalent.
  • Good understanding of written English, World Geography and Basic Mathematics.

Application and enrollment procedures:

TIM takes care of all procedures related to application, enrollment and supply of the study kit. Just fill in the application form and hand it over along with the bank draft of the fee applicable, to us. Now sit back and relax ! TIM will send your application and remittance to the IATA Training Center at Montreal. TIM will follow up on your application and get your training kit. You can also avail of our intensive coaching to prepare for the examinations.

Examination Procedure:

The IATA exams are held every year in March, June, September and December. Students must enroll at least five months prior to the examination. The exams must be taken within the registration period. The exam is conducted on one day only.

Award of Diploma:

To qualify for the IATA Passenger Ground Services Diploma, candidates must secure at least 60%. A Diploma with "Distinction" will be awarded to candidates who achieve 90% in their first attempt.

Students who fail in their first attempt can appear for their second attempt in the next exam session. Students who register for the exam and who do not attend will be recorded as "No Show", which will be treated as "Failed".

On successful completion of examination, Students will receive the following internationally recognized Diploma.

Course Content:

  • Introduction to Supply Chain Management.
  • Freight Forwarding Services.
  • Transport Management.
  • Multimodal Transport.
  • Unitization of Cargo and Transportation of Dangerous Goods.

Job Opportunities:

Cargo & Logistics companies, Clearing & Forwarding agents, freight forwarders, Port & warehousing executives etc..

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